DR. MAZURI BINTI ABD. GHANI​

Journal Article

1.    Factors Propelling The Adoption of Internet Banking: The Role of E-Customer Service, Website Design, Brand Image and Customer Satisfaction (2020), International Journal of Business Information Systems, pp. 549-569, ISSN: 17460972 [Indexed by: Scopus – Main Author]

2.    Role of Corporate Identity, Image and Reputation in Investors\’ Behavioral Decision Making: Does Emotional Attachment Matter? (2020), Pakistan Journal of Commerce and Social Science, pp. 120-142, ISSN: 19978553 [Indexed by: Scopus – Main Author]

3.    Integration of Unified Theory of Acceptance and Use of Technology in Internet Banking Adoption Setting: Evidence from Pakistan (2019), Technology in Society, pp. 1-2, ISSN: 0160791X [Indexed by: ISIQ2 – Main Author]

4.    Does Gamified Elements Influence on User\’s Intention to Adopt Internet Banking with Integration of Utaut and General Self-Confidence? (2019), International Journal of Business Excellence, pp. 394-414, ISSN: 17560047 [Indexed by: Scopus – Main Author]

5.    The Antecedent and Consequence of Youth Drug Abusers’ Life Satisfaction: Delinquency Behavior as The Mediator (2019), Journal of Reviews on Global Economic, pp. 783-796, ISSN: 1929-7092 [P] [Indexed by: Scopus – Co-author]

6.    Investigating The Role of Utaut and E-Service Quality in Internet Banking Adoption Setting (2019), Tqm Journal, pp. 491-506, ISSN: 17542731 [Indexed by: Scopus – Main Author]

7.    Management Accounting Practices in Many Countries Around The World: a Review of The Literature (2019), Iosr Journal of Business and Management (iosr-Jbm), pp. 05-09, ISSN: 2278-487X [Indexed by: Other Index – Co-author]

8.    Integration of Expectation Confirmation Theory and Self-Determination Theory in Internet Banking Continuance Intention (2019), Journal of Science and Technology Policy Management, pp. 533-550, ISSN: 20534620 [Indexed by: ISI – Main Author]

9.    Integration of Delone and McLean and Self-Determination Theory in Internet Banking Continuance Intention Context (2019), International Journal of Accounting and Information Management, pp. 512-528, ISSN: 18347649 [Indexed by: ISI – Main Author]

10.  Does Gamified Elements Influence on User’s Intention to Adopt and Intention to Recommend Internet Banking? (2019), International Journal of Information and Learning Technology, pp. 2-20, ISSN: 20564880 [Indexed by: ISI – Main Author]

11.  Investigating The Role of Unified Theory of Acceptance and Use of Technology (utaut) in Internet Banking Adoption Context (2018), Management Science Letters, pp. 173–186, ISSN: 1923-9335 [Indexed by: Scopus – Main Author]

12.  The Effect of Total Quality Management and Knowledge Management on Organizational Performance in Higher Education Institution in Jordan (2018), International Journal of Academic Research Economics and Management Sciences, pp. 17-29, ISSN: 2226-3624 [Indexed by: Other Index – Main Author]

13.  The Impact of Smartphone Adoption on Marketing Therapeutic Tourist Sites in Jordan (2018), International Journal of Engineering and Technology (uae), pp. 91-96, ISSN: 2227524X [Indexed by: Other Index – Co-author]

14.  Service Quality in Islamic Banks: The Role of Pakserv Model, Customer Satisfaction and Customer Loyalty (2018), Accounting, pp. 63-72, ISSN: 2369-7393 [Indexed by: Other Index Main Author]

15.  A Structural Equation Model for Evaluating User’s Intention to Adopt Internet Banking and Intention to Recommend Technology (2018), Accounting, pp. 1-14, ISSN: 2369-7407 [Indexed by: Other Index – Main Author]

16.  The Effect and The Challenges of Implementing Total Quality Management on Performance of Higher Education Institution (2018), International Journal for Research in Educational Studies, pp. 16-34, ISSN: 2208-2115 [Indexed by: Other Index – Main Author]

17.  The Relationship Between Social Media and Academic Performance: Facebook Perspective (2018), International Journal of Information Technology and Language Studies, pp. 12-18, ISSN: 2521-8727 [Indexed by: Other Index – Main Author]

18.  The Influence of Organizational Culture on Organizational Performance: an Exploratory Study in The Middle Eastern Higher Education Sector (2018), International Journal of Research in Social Sciences, pp. 1-5, ISSN: 2307-227X [Indexed by: Other Index – Main Author]

19.  The Role of Utaut, Doi, Perceived Technology Security and Game Elements in Internet Banking Adoption (2018), World Journal of Science, Technology and Sustainable Development, pp. 338-356, ISSN: 2042-5945 [Indexed by: ISI – Main Author]

20.  Predicting Customer\’s Intentions to Use Internet Banking: The Role of Technology Acceptance Model (tam) in E-Banking (2017), Management Science Letters, pp. 1-12, ISSN: 1923-9335 [Indexed by: Scopus – Main Author]

21.  Adoption of Internet Banking: Extending The Role of Technology Acceptance Model (tam) with E-Customer Service and Customer Satisfaction (2017), World Applied Sciences Journal, pp. 1918-1929, ISSN: 1818-4952 [Indexed by: ERA – Main Author]

22.  Does Leader-Member Exchange Impact on Organizational Citizenship Behaviour Readiness? Evidence from State Government Agency (2017), International Review of Management and Marketing, pp. 216-221, ISSN: 2146-4405 [Indexed by: Other Index – Co-author]

23.  Inspecting The Role of Intention to Trust and Online Purchase in Developing Countries (2017), Journal of Socialomics, pp. 1-7, ISSN: 2167-0358 [Indexed by: Other Index – Main Author]

24.  The Impact of Servqual Model and Subjective Norms on Customer’s Satisfaction and Customer Loyalty in Islamic Banks: a Cultural Context (2017), International Journal of Economics & Management Sciences, pp. 1-7, ISSN: 2162-6359 [Indexed by: Other Index Main Author]

25.  The Influence of Services Marketing Mix (7 Ps.) and Subjective Norms on Customer’s Satisfaction in Islamic Banks of Palestine (2017), European Journal of Business and Management, pp. 20-25, ISSN: 2222-1905 [Indexed by: Other Index – Main Author]

26.  Customer’s Perception of Public Relation in E-Commerce and Its Impact on E-Loyalty with Brand Image and Switching Cost (2016), Journal of Internet Banking and Commerce, pp. 219-219, ISSN: 12045357 [Indexed by: Scopus – Main Author]

27.  Organizational Citizenship Behavior Evaluation: Insights from Local Government Agency in Malaysia (2016), International Business Management, pp. 1592-1598, ISSN: 19935250 [P] [Indexed by: Scopus – Co-author]

28.  Relationship Marketing Practices and Effects on Marketing Effectiveness: an Empirical Insight from The Hotel Industry (2016), International Review of Management and Marketing, pp. 1026-1033, ISSN: 21464405 [P] [Indexed by: Scopus – Main Author]

29.  Internet Banking, Customer Perceived Value and Loyalty: The Role of Switching Costs (2016), Journal of Accounting and Marketing, pp. 1-7, ISSN: 2168-9601 [Indexed by: Other Index – Co-author]

30.  Organisational Citizenship Behaviour Readiness: a Demographic Study on Local Government Employees in Southern Region of Malaysia (2015), Pertanika Journal of Social Sciences & Humanities, pp. 51-62, ISSN: 0128-7702 [Indexed by: Scopus – Co-author]

31.  Elevating Organizational Citizenship Behaviour Among Local Government Employees: The Mediating Role of Job Satisfaction (2013), Asian Social Science, Vol. 9 No. 13, pp. 92-104, ISSN: 1911-2017 [P] [Indexed by: Scopus – Co-author]

32.  Organizational Citizenship Behavior Among Local Government Employees in East Coat Malaysia: a Pilot Study (2013), International Business Research, Vil. 6, No.6, Pp. 83-94, pp. 83-94, ISSN: 1913-9004 [Indexed by: ERA – Co-author]

33.  Factors Influencing The Night Market Traders’ Performance in Malaysia (2012), International Journal of Business and Manegement, pp. 32-38, ISSN: 1833-3850 [Indexed by: Other Index – Co-author]

Book

1.    Managing Hotel Brand Performance: a Study in Malaysia Using Pls Approach (2017), CreateSpace Independent Publishing Platform , ISBN: 978-1976335808 – Main Author

Chapter in Book

1.    Kecerdasan Spiritual dan Emosi Dalam Perkembangan Warga Organisasi Efektif, Pembangunan Sosial Mengikut Perspektif Islam (2020), Penerbit UUM, pp. 45-57, ISBN: 978967-2363-32-3 – Co-author

2.    Exploring Muslim Millennials\’ Perception and Value Placed on The Concept of \’halal\’ in Their Tourist Preferences and Behaviours, The Routledge Handbook of Halal Hospitality and Islamic Tourism (2020), ROUTLEDGE HANDBOOKS, pp. 130-142, ISBN: 9781138557055 – Main Author

3.    Organizational Citizenship Behavior Readiness Among Local Goverment Employees in East Coast Region, Creating and Enhancing Service Organizations: Issues and Research Agenda in Malaysia (2016), Penerbit UniSZA, pp. 51-64, ISBN: 978-967-0899-34-3 – Co-author

4.    Relationship Marketing: Why Does it Matter to Marketing Effectiveness in The Hotel Industry?, Creating and Enhancing Service Organizations: Issues and Research Agenda in Malaysia (2016), Penerbit UniSZA, pp. 31-40, ISBN: 978-967-0899-34-3 – Main Author

5.    Market Orientation and Brand Orientation: Two Routes to Brand Performance of Hotel in Malaysia, Creating and Enhancing Service Organizations: Issues and Research Agenda in Malaysia (2016), Penerbit UniSZA, pp. 17-30, ISBN: 978-967-0899-34-3 – Main Author

Principal Investigator

1.    Developing a Customer-Based Brand Equity and Brand Evangelism Model for Higher Education in Malaysia, Skim Geran Penyelidikan Fundamental – Frgs, Government (2015), Grant Value: RM70,000

2.    How Perceived Market and Brand Orientation Influence Brand Evangelism in Higher Education? a Student-Perceived Paradigm Using a Pls Approach, Dana Pembudayaan Penyelidikan – Rags, Government (2015), Grant Value: RM45,000

3.    Relationship Marketing in The Hotel Industry : an East Coast Study Using Partial Least Square (pls) Approach, Geran Dalaman Universiti, University (2013), Grant Value: RM8,600

Co-Researcher

1.    Factors Influencing Compulsive Buying Behaviour Among Malaysian Consumers: an Empirical Investigation of Antecedents and Moderators, Skim Geran Penyelidikan Fundamental – Frgs, External – Government (2019), Grant Value: RM74,700

2.    Developing a Spiritual Model for Pregnant Young Women Out of Wed Lock Rehabilitation Centers in Terengganu, Geran Dalaman Universiti, University (2017), Grant Value: RM5,000

3.    Modelling The Perceived Social Support, Positive Development, Life Satisfaction, and Problem Behavior Among Care and Cure Rehabilitation Center (ccrc) Youth Clients., Geran Agensi Luar, Government (2015), Grant Value: RM40,000

4.    The Impact of Leader-Member Exchange (lmx), Organizational Communication and Job Satisfaction Towards Organizational Citizenship Behaviour (ocb) Among Local Government Employees in Southern Region Mal, Geran Dalaman Universiti, University (2014), Grant Value: RM10,000

1.    MSS22003 – International Business, SEM I 2016/2017,

2.    MGF2053 – Human Resource Management, SEM II 2014/2015,

3.    MMS1043 – Consumer Behavior, SEM II 2014/2015,

4.    MMS2103 – International Marketing, SEM II 2014/2015,

5.    MQF1013 – Business Mathematics I, SEM II 2014/2015,

6.    MGS3023 – Organizational Behaviour, SEM I 2014/2015,

7.    MMS4023 – Service Marketing, SEM II 2013/2014,

8.    MMF1023 – Business Communication, SEM I 2013/2014,

9.    MTS2013 – Physical Distribution, SEM I 2012/2013,

10.  MTS4013 – International Business, SEM I 2012/2013,

11.  MQF3023 – Business Statistics, SEM II 2011/2012,

1.    Bronze Medal Unicel 2020 (2020), My-Iiect Tool: a Novel Ir4.0 Based Tool for Improvement of Smes, Unicel 2020 – Leader

2.    Bronze Medal Mpi 2020 (2020), My-Iiect: a Novel Tool to Determine Institutional and Interpersonal, Economical, Cultural and Technology Factors in Service Sector Smes in Malaysia, Minggu Penyelidikan & Inovasi 2020 – Leader

3.    2nd Prize 3mri Unisza (2020), Role of Malaysian Smes Towards Globalization: Factor Analysis Application / Video, 3-Minute Research & Innovation Video Competition (3-Mri) – Leader

4.    Graduate on Time (got) Supervisor\’s Award 2019 (2019), Ph.D Student, Majlis Hooding Siswazah – Leader

5.    Anugerah Khidmat Bakti (2019), Perkhidmatan 15 Tahun Ke Atas, Majlis Anugerah Kecemerlangan Staf Unisza – Leader

6.    Silver Medal Unicel 2018 (2018), Myfespbook: Your Academic Reference, Unisza Carnival on E-Learning 2018 (unicel 2018), Univ Sultan Zainal Abidin – Leader

7.    Anugerah Pingat Emas (2013), Determinants of Citizenship Behaviour Among Local Government Employees in East Coast Malaysia : an Empirical Study, Unisza – Member

8.    Best Paper Award (2013), The Impact of Leader-Member Exchange, Communication Satisfaction in Elevating Organizational Citizenship Behaviour Among Local Government Employees: The Mediating Role of Job Satisfaction, Unisza and Prince of Songkla University, Thailand – Member