CENTRE OF MANAGEMENT SCIENCES

DR. MAZURI BINTI ABD. GHANI
ASSOCIATE PROFESSOR
DBA (UKM), MBA (UPM), BBA (International Business) (UiTM), Diploma in International Trade (KUSZA).
Contact Information
Primary Email:
mazuri@unisza.edu.my
Office Phone:
09-668 8259
Office Address:
Centre of Science Management
Faculty of Business and Management
Gong Badak Campus
Universiti Sultan Zainal Abidin
21300 Kuala Nerus, Terengganu
Research Interest:
Management and Marketing, Brands Management, International Business Management, Tourism Marketing and Internet Banking and Marketing
Journal
Article
1.
Factors Propelling The Adoption of Internet
Banking: The Role of E-Customer Service, Website Design, Brand Image and
Customer Satisfaction (2020), International Journal of Business Information
Systems, pp. 549-569, ISSN: 17460972 [Indexed by: Scopus – Main
Author]
2.
Role of Corporate Identity, Image and
Reputation in Investors\’ Behavioral Decision Making: Does Emotional Attachment
Matter? (2020), Pakistan Journal of Commerce and Social Science, pp. 120-142,
ISSN: 19978553 [Indexed by: Scopus – Main
Author]
3.
Integration of Unified Theory of Acceptance
and Use of Technology in Internet Banking Adoption Setting: Evidence from
Pakistan (2019), Technology in Society, pp. 1-2, ISSN: 0160791X [Indexed
by: ISIQ2 – Main Author]
4.
Does Gamified Elements Influence on User\’s
Intention to Adopt Internet Banking with Integration of Utaut and General
Self-Confidence? (2019), International Journal of Business Excellence, pp.
394-414, ISSN: 17560047 [Indexed by: Scopus – Main
Author]
5.
The Antecedent and Consequence of Youth Drug Abusers’
Life Satisfaction: Delinquency Behavior as The Mediator (2019), Journal of
Reviews on Global Economic, pp. 783-796, ISSN: 1929-7092 [P] [Indexed
by: Scopus – Co-author]
6.
Investigating The Role of Utaut and E-Service
Quality in Internet Banking Adoption Setting (2019), Tqm Journal, pp. 491-506,
ISSN: 17542731 [Indexed by: Scopus – Main
Author]
7.
Management Accounting Practices in Many
Countries Around The World: a Review of The Literature (2019), Iosr Journal of
Business and Management (iosr-Jbm), pp. 05-09, ISSN: 2278-487X [Indexed
by: Other Index – Co-author]
8.
Integration of Expectation Confirmation
Theory and Self-Determination Theory in Internet Banking Continuance Intention
(2019), Journal of Science and Technology Policy Management, pp. 533-550, ISSN:
20534620 [Indexed
by: ISI – Main Author]
9.
Integration of Delone and McLean and
Self-Determination Theory in Internet Banking Continuance Intention Context
(2019), International Journal of Accounting and Information Management, pp.
512-528, ISSN: 18347649 [Indexed by: ISI – Main
Author]
10. Does
Gamified Elements Influence on User’s Intention to Adopt and Intention to
Recommend Internet Banking? (2019), International Journal of Information and
Learning Technology, pp. 2-20, ISSN: 20564880 [Indexed by: ISI – Main
Author]
11. Investigating
The Role of Unified Theory of Acceptance and Use of Technology (utaut) in
Internet Banking Adoption Context (2018), Management Science Letters, pp.
173–186, ISSN: 1923-9335 [Indexed by: Scopus – Main
Author]
12. The
Effect of Total Quality Management and Knowledge Management on Organizational
Performance in Higher Education Institution in Jordan (2018), International
Journal of Academic Research Economics and Management Sciences, pp. 17-29,
ISSN: 2226-3624 [Indexed by: Other Index – Main
Author]
13. The
Impact of Smartphone Adoption on Marketing Therapeutic Tourist Sites in Jordan
(2018), International Journal of Engineering and Technology (uae), pp. 91-96,
ISSN: 2227524X [Indexed by: Other Index – Co-author]
14. Service
Quality in Islamic Banks: The Role of Pakserv Model, Customer Satisfaction and
Customer Loyalty (2018), Accounting, pp. 63-72, ISSN: 2369-7393 [Indexed
by: Other Index Main Author]
15. A
Structural Equation Model for Evaluating User’s Intention to Adopt Internet
Banking and Intention to Recommend Technology (2018), Accounting, pp. 1-14,
ISSN: 2369-7407 [Indexed by: Other Index – Main
Author]
16. The
Effect and The Challenges of Implementing Total Quality Management on
Performance of Higher Education Institution (2018), International Journal for
Research in Educational Studies, pp. 16-34, ISSN: 2208-2115 [Indexed
by: Other Index – Main Author]
17. The
Relationship Between Social Media and Academic Performance: Facebook
Perspective (2018), International Journal of Information Technology and
Language Studies, pp. 12-18, ISSN: 2521-8727 [Indexed by: Other Index – Main
Author]
18. The
Influence of Organizational Culture on Organizational Performance: an
Exploratory Study in The Middle Eastern Higher Education Sector (2018),
International Journal of Research in Social Sciences, pp. 1-5, ISSN: 2307-227X [Indexed
by: Other Index – Main Author]
19. The
Role of Utaut, Doi, Perceived Technology Security and Game Elements in Internet
Banking Adoption (2018), World Journal of Science, Technology and Sustainable
Development, pp. 338-356, ISSN: 2042-5945 [Indexed by: ISI – Main
Author]
20. Predicting
Customer\’s Intentions to Use Internet Banking: The Role of Technology
Acceptance Model (tam) in E-Banking (2017), Management Science Letters, pp.
1-12, ISSN: 1923-9335 [Indexed by: Scopus – Main
Author]
21. Adoption
of Internet Banking: Extending The Role of Technology Acceptance Model (tam)
with E-Customer Service and Customer Satisfaction (2017), World Applied
Sciences Journal, pp. 1918-1929, ISSN: 1818-4952 [Indexed by: ERA – Main
Author]
22. Does
Leader-Member Exchange Impact on Organizational Citizenship Behaviour Readiness?
Evidence from State Government Agency (2017), International Review of
Management and Marketing, pp. 216-221, ISSN: 2146-4405 [Indexed by: Other Index – Co-author]
23. Inspecting
The Role of Intention to Trust and Online Purchase in Developing Countries
(2017), Journal of Socialomics, pp. 1-7, ISSN: 2167-0358 [Indexed by: Other Index – Main
Author]
24. The
Impact of Servqual Model and Subjective Norms on Customer’s Satisfaction and
Customer Loyalty in Islamic Banks: a Cultural Context (2017), International Journal
of Economics & Management Sciences, pp. 1-7, ISSN: 2162-6359 [Indexed
by: Other Index Main Author]
25. The
Influence of Services Marketing Mix (7 Ps.) and Subjective Norms on Customer’s
Satisfaction in Islamic Banks of Palestine (2017), European Journal of Business
and Management, pp. 20-25, ISSN: 2222-1905 [Indexed by: Other
Index – Main
Author]
26. Customer’s
Perception of Public Relation in E-Commerce and Its Impact on E-Loyalty with
Brand Image and Switching Cost (2016), Journal of Internet Banking and Commerce,
pp. 219-219, ISSN: 12045357 [Indexed by: Scopus – Main
Author]
27. Organizational
Citizenship Behavior Evaluation: Insights from Local Government Agency in
Malaysia (2016), International Business Management, pp. 1592-1598, ISSN:
19935250 [P] [Indexed by: Scopus – Co-author]
28. Relationship
Marketing Practices and Effects on Marketing Effectiveness: an Empirical
Insight from The Hotel Industry (2016), International Review of Management and
Marketing, pp. 1026-1033, ISSN: 21464405 [P] [Indexed by: Scopus – Main
Author]
29. Internet
Banking, Customer Perceived Value and Loyalty: The Role of Switching Costs
(2016), Journal of Accounting and Marketing, pp. 1-7, ISSN: 2168-9601 [Indexed
by: Other Index – Co-author]
30. Organisational
Citizenship Behaviour Readiness: a Demographic Study on Local Government
Employees in Southern Region of Malaysia (2015), Pertanika Journal of Social
Sciences & Humanities, pp. 51-62, ISSN: 0128-7702 [Indexed by: Scopus – Co-author]
31. Elevating
Organizational Citizenship Behaviour Among Local Government Employees: The
Mediating Role of Job Satisfaction (2013), Asian Social Science, Vol. 9 No. 13,
pp. 92-104, ISSN: 1911-2017 [P] [Indexed by: Scopus – Co-author]
32. Organizational
Citizenship Behavior Among Local Government Employees in East Coat Malaysia: a
Pilot Study (2013), International Business Research, Vil. 6, No.6, Pp. 83-94,
pp. 83-94, ISSN: 1913-9004 [Indexed by: ERA – Co-author]
33. Factors
Influencing The Night Market Traders’ Performance in Malaysia (2012),
International Journal of Business and Manegement, pp. 32-38, ISSN: 1833-3850 [Indexed
by: Other Index – Co-author]
Book
1.
Managing Hotel Brand Performance: a Study in
Malaysia Using Pls Approach (2017), CreateSpace Independent Publishing Platform
, ISBN: 978-1976335808 – Main Author
Chapter in Book
1.
Kecerdasan Spiritual dan Emosi Dalam
Perkembangan Warga Organisasi Efektif, Pembangunan Sosial Mengikut Perspektif
Islam (2020), Penerbit UUM, pp. 45-57, ISBN: 978967-2363-32-3 – Co-author
2.
Exploring Muslim Millennials\’ Perception and
Value Placed on The Concept of \’halal\’ in Their Tourist Preferences and
Behaviours, The Routledge Handbook of Halal Hospitality and Islamic Tourism
(2020), ROUTLEDGE HANDBOOKS, pp. 130-142, ISBN: 9781138557055 – Main
Author
3.
Organizational Citizenship Behavior Readiness
Among Local Goverment Employees in East Coast Region, Creating and Enhancing
Service Organizations: Issues and Research Agenda in Malaysia (2016), Penerbit
UniSZA, pp. 51-64, ISBN: 978-967-0899-34-3 – Co-author
4.
Relationship Marketing: Why Does it Matter to
Marketing Effectiveness in The Hotel Industry?, Creating and Enhancing Service
Organizations: Issues and Research Agenda in Malaysia (2016), Penerbit UniSZA,
pp. 31-40, ISBN: 978-967-0899-34-3 – Main Author
5.
Market Orientation and Brand Orientation: Two
Routes to Brand Performance of Hotel in Malaysia, Creating and Enhancing
Service Organizations: Issues and Research Agenda in Malaysia (2016), Penerbit
UniSZA, pp. 17-30, ISBN: 978-967-0899-34-3 – Main Author
Principal
Investigator
1.
Developing a Customer-Based Brand Equity and
Brand Evangelism Model for Higher Education in Malaysia, Skim Geran
Penyelidikan Fundamental – Frgs, Government (2015), Grant
Value: RM70,000
2.
How Perceived Market and Brand Orientation
Influence Brand Evangelism in Higher Education? a Student-Perceived Paradigm
Using a Pls Approach, Dana Pembudayaan Penyelidikan – Rags, Government (2015), Grant
Value: RM45,000
3.
Relationship Marketing in The Hotel Industry
: an East Coast Study Using Partial Least Square (pls) Approach, Geran Dalaman
Universiti, University (2013), Grant Value: RM8,600
Co-Researcher
1.
Factors Influencing Compulsive Buying
Behaviour Among Malaysian Consumers: an Empirical Investigation of Antecedents
and Moderators, Skim Geran Penyelidikan Fundamental – Frgs, External –
Government (2019), Grant Value: RM74,700
2.
Developing a Spiritual Model for Pregnant
Young Women Out of Wed Lock Rehabilitation Centers in Terengganu, Geran Dalaman
Universiti, University (2017), Grant Value: RM5,000
3.
Modelling The Perceived Social Support,
Positive Development, Life Satisfaction, and Problem Behavior Among Care and
Cure Rehabilitation Center (ccrc) Youth Clients., Geran Agensi Luar, Government
(2015), Grant Value: RM40,000
4.
The Impact of Leader-Member Exchange (lmx),
Organizational Communication and Job Satisfaction Towards Organizational
Citizenship Behaviour (ocb) Among Local Government Employees in Southern Region
Mal, Geran Dalaman Universiti, University (2014), Grant Value: RM10,000
1.
MSS22003
– International Business, SEM I 2016/2017,
2.
MGF2053
– Human Resource Management, SEM II 2014/2015,
3.
MMS1043
– Consumer Behavior, SEM II 2014/2015,
4.
MMS2103
– International Marketing, SEM II 2014/2015,
5.
MQF1013
– Business Mathematics I, SEM II 2014/2015,
6.
MGS3023
– Organizational Behaviour, SEM I 2014/2015,
7.
MMS4023
– Service Marketing, SEM II 2013/2014,
8.
MMF1023
– Business Communication, SEM I 2013/2014,
9.
MTS2013
– Physical Distribution, SEM I 2012/2013,
10. MTS4013 – International Business, SEM I 2012/2013,
11. MQF3023 – Business Statistics, SEM II 2011/2012,
1.
Bronze
Medal Unicel 2020 (2020), My-Iiect Tool: a Novel Ir4.0 Based Tool for
Improvement of Smes, Unicel 2020 – Leader
2.
Bronze
Medal Mpi 2020 (2020), My-Iiect: a Novel Tool to Determine Institutional and
Interpersonal, Economical, Cultural and Technology Factors in Service Sector
Smes in Malaysia, Minggu Penyelidikan & Inovasi 2020 – Leader
3.
2nd
Prize 3mri Unisza (2020), Role of Malaysian Smes Towards Globalization: Factor
Analysis Application / Video, 3-Minute Research & Innovation Video
Competition (3-Mri) – Leader
4.
Graduate
on Time (got) Supervisor\’s Award 2019 (2019), Ph.D Student, Majlis Hooding
Siswazah – Leader
5.
Anugerah
Khidmat Bakti (2019), Perkhidmatan 15 Tahun Ke Atas, Majlis Anugerah
Kecemerlangan Staf Unisza – Leader
6.
Silver
Medal Unicel 2018 (2018), Myfespbook: Your Academic Reference, Unisza Carnival
on E-Learning 2018 (unicel 2018), Univ Sultan Zainal Abidin – Leader
7.
Anugerah
Pingat Emas (2013), Determinants of Citizenship Behaviour Among Local
Government Employees in East Coast Malaysia : an Empirical Study, Unisza
– Member
8.
Best
Paper Award (2013), The Impact of Leader-Member Exchange, Communication
Satisfaction in Elevating Organizational Citizenship Behaviour Among Local
Government Employees: The Mediating Role of Job Satisfaction, Unisza and Prince
of Songkla University, Thailand – Member